Helpful Information
Do I need to bring my own bed linen?
New from this season! We now provide bed linen for all our properties, your beds will be made and ready for you when you arrive.
Do I need to bring towels?
Yes, please bring bath and hand towels.
Do I need to pay for Electricity?
Electricity is included in the booking price.
Is Wi-Fi Available?
No.
What kitchen facilities are there?
All properties have electric hobs and ovens, fridges and microwaves. There is plenty of crockery, cutlery glassware and every pot, pan and utensil you would expect.
Do you accept pets?
We do allow 2 small dogs, there is however a charge of £25 per dog, per week or short break. Please read and abide by our pet policy.
[View Policy]
Do your holiday homes provide parking?
Yes, there is plenty of parking.
Can we smoke in the holiday home?
No, all our holiday homes are strictly non-smoking.
Do the Holiday Homes have a garden?
There are large communal lawns outside the chalets, a lovely safe place for children to play in.
Where is the nearest supermarket?
There are a range of very well stocked convenience stores in Hemsby with everything you are likely to need for your holiday. If you would like a wider choice, there are supermarkets in Great Yarmouth such as Tesco, Asda, Sainsburys, Aldi and Lidl.
Can we check-in before 4pm?
Due to the time it takes to clean and check our holiday homes, it is not possible to gain access to your accommodation any earlier.
Do we need to check out by 10am?
Yes, it takes a long time to clean and check the holiday homes and we need them and the parking spaces back for 10am.
Why do you take a damage deposit?
We understand that accidents can and do happen and whilst we do not charge for the odd broken glass or cup, the damage deposit is for any minor damage to the property or its contents, or to cover any additional cleaning costs which may be necessary. We ask you to leave the holiday homes in a clean and tidy condition.
How do I make a booking?
You may book through this web site, or via Holiday Lettings (Trip Advisor) or provisionally over the phone.
When is the balance for my holiday due?
The balance is due 8 weeks before your holiday commencement date.
Do you email all correspondence?
Yes, but if you would like written confirmation please ask.
What if I need to cancel my holiday?
Please read our terms and conditions for our cancellation policy. We always recommend that you take out holiday cancellation insurance.